Support Minutes
One model that covers everything: break-fix, training, configuration changes and guidance. No sales process for ad-hoc work. No grey area about what is covered. Small changes can go live within an hour.
Three Steps. No Complexity.
Your Monthly Allocation
You commit to a monthly allocation of support minutes (minimum 120 minutes per month, six-month rolling contract). This is your team's standing resource for any BC-related work.
Request Support
When you need help, contact us. Describe what you need, whether it is a configuration change, a question or an issue to investigate.
Additional Minutes, No Approval Needed
If you exceed your allocation, the team continues working. Additional minutes are invoiced at month end with a detailed time breakdown. No salesperson involvement, no purchase order required, no delay.
Support Minutes vs Traditional Support Contracts
| Area | Traditional Contract | Support Minutes |
|---|---|---|
| What Is Covered | Break-fix only. Training, configuration changes and guidance are upsold separately, each requiring a sales process. | Everything: break-fix, training, configuration changes, reporting, guidance. One allocation, no categories. |
| Small Changes | Logged, queued, delivered in days or weeks. Small requests ignored because they are not worth the salesperson's time. | Can go live within an hour. No sales approval needed for ad-hoc work. |
| Commitment | 12-month minimum, auto-renewal | Monthly allocation (minimum 120 minutes), six-month rolling contract |
| Exceeding Your Allocation | Additional work requires a new sales order and commercial approval, causing delays | For smaller issues, our team continues working. For larger requests, we confirm with you before proceeding. Additional minutes are invoiced at month end with full detail. |
| Consultant Quality | Junior analysts for routine queries | Experienced consultants for every request |
| Complex Requests | Scoped as a separate project with its own commercial process | Tasks requiring project management, a specific person, on-site work, or half a day or more are raised as a separate order |
Everything you need after go-live
- Configuration changes and adjustments
- New report creation and modification
- User setup and permission changes
- Workflow creation and modification
- Data correction and cleanup
- Integration troubleshooting
- Best practice guidance and training
- Period-end support and guidance
- New feature enablement as BC updates
- Astral 365 extension support
Fast, because we know it matters
Small changes can go live within an hour. Not a response within an hour, but the actual change deployed to your live system within an hour. This is possible because our support consultants are highly experienced, they know Business Central deeply and they know your configuration because they likely implemented it.
For more complex requests that require investigation, analysis or testing, we provide a time estimate before starting the work. You always know how many minutes a task will consume before we begin, and you can decide whether to proceed.
Critical issues affecting business operations are prioritised immediately. If your month-end is blocked or a key process is not working, it goes to the front of the queue.
Ready to Experience Better Support?
Whether you are already on Business Central or planning an implementation, our Support Minutes model provides the flexibility and responsiveness your business needs.