Switch Partner
If your current Business Central partner is not delivering the service, responsiveness or expertise you need, switching is straightforward. Your data stays in the cloud, your system continues to operate and the transition is managed confidentially and professionally.
Common reasons for changing partner
Slow Support Response
Small changes that should take minutes are logged as tickets and take weeks to resolve. Your business needs move faster than your partner can respond.
Junior Consultant Allocation
The senior consultant who sold the project has disappeared and you are now supported by junior staff who do not understand your configuration or your industry.
Cost Overruns
The implementation went over budget, additional work is always more expensive than quoted and you feel the commercial relationship is not transparent.
Lack of Industry Knowledge
Your partner does not understand your industry and every request requires extensive explanation before work can begin.
Underperforming Extensions
Many organisations entering the Business Central market are building Per-Tenant Extensions (PTEs) without sufficient experience. Poorly written PTEs cause table locking issues that slow down the entire system. In serious cases, Microsoft can switch off a PTE entirely under their "noisy neighbour" policy — where one extension degrades performance for other tenants on the same server. If your current partner's custom code is causing performance problems, Tres Tria can diagnose and resolve these issues.
Legacy Licensing Confusion
Tres Tria has been involved with Business Central since Navision first came to the UK. Many newer partners do not understand older licence models — perpetual licences, grandfathered pricing, enhancement plans and upgrade paths. If your current partner cannot advise on your legacy licensing position, you may be paying more than necessary or missing upgrade opportunities that your existing licence entitles you to.
On-Premise Support
If your Business Central environment is still on-premise, Tres Tria can support you while you plan your migration to the cloud. Not every partner supports on-premise deployments, and finding one that does while also being expert in cloud migration ensures a smoother transition when the time comes.
The process is simpler than you think
Business Central is a cloud platform. Your data is stored in the Microsoft cloud, not on your partner's servers. Switching partner does not require migrating data or reinstalling software. It requires changing the partner of record with Microsoft and establishing a new support relationship.
Confidential Assessment
We review your current system, understand your configuration and identify any issues or improvement opportunities.
Partner Transfer
The partner of record is changed with Microsoft. Your system continues to operate throughout the transition.
Knowledge Transfer
We review your configuration documentation, test key processes and establish our understanding of your setup.
Ongoing Support
You move to our Support Minutes model with experienced consultants handling every request.
Ready for a Confidential Conversation?
Everything you share is treated in confidence. Book a call to discuss your situation and explore whether a partner change is right for you.